Terms & Conditions

Booking Policy

Our cancellation policy for single reservation is before 12pm on the day of arrival.

Should a reservation be cancelled after 12pm, a charge will be incurred if the room is not re-let.

For the cancellation of between 3 and 10 bedrooms, we require 5 working days notice.

Should a block of rooms be cancelled after this time period, a charge will be incurred for every room not re-let.

For the cancellation of more than 10 bedrooms, we require 10 working days notice, with the same cancellation charges to apply as before.

All cancellation charges will be at the full bedroom rate. All reservations must be guaranteed with a headed fax/letter or with a credit card. Reservations that are not guaranteed will be released by 12 noon on the day of arrival before re-letting.

In the event of a “no-show” of a guaranteed reservation, a charge will be incurred for the full bedroom.

Credit card details obtained at booking will act as a guarantee and be kept securely on file, should any further charges arise for damages, smoking or bar/restaurant dockets not put through, and the credit card holder will be liable for any further charges.

Offers

All rates advertised on the hotel website are strictly subject to availability and must be booked on-line. On occasions the hotel may have rooms available at a higher tariff on specific nights. Special offer rates may not be combined with any other offer or discount that Hadlow Manor may be promoting.

Offers that are advertised are also not applicable to any previous bookings.

Children

The hotel welcomes children to the hotel. We currently run a policy where no additional charge for children that are booked in advance to stay at the hotel will be incured.

We also offer any child under the age of 11 free continental breakfast.

Telephone Assistance

If you would like to receive personal assistance with your booking, our Reception is open from 7am to 11pm Monday to Sunday.

If you are looking to book a large party then please contact our events team – This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 01732 851 442

Parking

Hadlow Manor operates a free parking policy for guests and residents of the hotel. Please leave your car details at reception. Please note the hotel does not accept any responsibility for any loss or damage to the car whilst parked on the premises. Please note also that are car park is a non smoking facility as well.

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